/Policies
Our Policies
Policies, privacy and service terms that apply when you use our website or work with us
Eb and Flo Digital Studio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.
This policy applies to https://ebandflo.com and any services that link to it (together, the “Site” and “Services”).
By using our Site or Services you agree to this Privacy Policy.
We are an Australian company, and this policy complies with both the Australian Privacy Act 1988 (Cth) and global standards including the EU GDPR where relevant.
WHO WE ARE AND HOW TO CONTACT US
Controller: Eb and Flo Digital Studio
Email: hello@ebandflo.com
Eb and Flo Digital Studio is a digital design and marketing studio providing services including but not limited to:
- Website design and development
- Branding and visual identity
- Digital marketing and strategy
- Social media and content support
- SEO, analytics, and optimisation
- Digital products, templates, and resources
WHAT WE COLLECT
PERSONAL INFORMATION YOU PROVIDE
We may collect:
- Your name, email, phone number, and organisation
- Details you submit through forms or purchases
- Preferences, feedback or responses to emails
INFORMATION COLLECTED AUTOMATICALLY
When you visit our Site, we may automatically collect:
- IP address, browser type, device info
- Pages visited, links clicked, date/time of access
- Referring site or URL
We use cookies and similar technologies to collect this information and enhance your experience.
You can control or disable cookies via your browser settings. Non-essential cookies are only used with consent, where required by law.
CHILDREN’S PRIVACY
Our Site is not intended for children. We do not knowingly collect data from children under 16 in the EU/UK, or under 13 in Australia or elsewhere. If you believe we’ve collected such data, please contact us and we will delete it.
WHY WE USE YOUR INFORMATION
We only process personal data where we have a valid reason, including:
- To deliver services or respond to enquiries
- To operate and improve our Site
- To send relevant updates and marketing with consent
- To comply with legal obligations
- To protect our rights and users’ safety
Where required, we will ask for your consent to use your data (e.g. for email marketing or analytics cookies).
MARKETING
If you opt in to receive updates, we may send you emails about services, blogs, resources or offers.
You can unsubscribe at any time by clicking the link in our emails or contacting us at hello@ebandflo.com.
We may still send essential service emails, such as order confirmations or policy updates.
DIGITAL PRODUCTS AND DOWNLOADS
If you purchase or access our digital products (e.g. guides, templates, ebooks), we collect only the information needed to fulfil the transaction and provide support.
You are granted a non-exclusive, non-transferable licence to use any paid or free downloads for your personal use only. Redistribution or resale is not permitted without written permission.
We do not sell your information and will only share it with trusted services that help us deliver those products.
SERVICES AND PROJECT TERMS
Scope of work
All services are provided based on the agreed scope outlined in a proposal, contract, email agreement, or invoice.
Anything not explicitly included is considered out of scope and may require a separate quote.
Collaboration and communication
Our process is collaborative. Successful outcomes rely on clear and timely communication.
By engaging us, you agree to:
- Provide feedback, content, and approvals within reasonable timeframes
- Participate in the process and decision making
- Communicate changes, delays, or concerns promptly
If a client becomes unresponsive or abandons a project for an extended period, we reserve the right to pause or close the project.
Project pauses and abandonment
- If communication ceases for 30 days or more without notice:
- The project may be paused
- Timelines may be extended
- Restart fees or revised quotes may apply
After extended inactivity, previously agreed pricing or timelines may no longer be valid.
Revisions and approvals
- Revisions are limited to what is outlined in the agreed scope.
- Approval at any stage indicates acceptance of work delivered to that point.
- Late stage changes may require additional fees.
PAYMENTS AND FEES
- Invoices must be paid within the timeframe stated
- Work may pause if payments are overdue
Deposits are non refundable unless stated otherwise - Payment plans are offered at our discretion
- Ownership or handover of final deliverables may be withheld until full payment is received.
HOW WE SHARE INFORMATION
We do not sell or rent personal data.
We may share it with:
- Service providers (e.g. email delivery, payment processors, hosting)
- Professional advisers (e.g. accountants, legal)
- Authorities or regulators, where legally required
- Another business, if we restructure or sell
Any partners who process data on our behalf are required to follow this Privacy Policy and relevant privacy laws.
INTERNATIONAL DATA TRANSFERS
We use providers (such as email or hosting services) that may store or process data outside Australia. Where this occurs, we take steps to ensure your data is protected, such as contractual safeguards or using providers in countries with strong privacy protections (e.g. the EU, UK).
DATA RETENTION
We retain data only as long as necessary:
- Enquiry records: up to 24 months
- Order history: 7 years (for tax purposes)
- Marketing data: until you unsubscribe or request deletion
We may retain information longer if required by law or to resolve disputes.
YOUR RIGHTS
Depending on your location, you may have rights to:
- Access your personal information
- Correct or update your information
- Request deletion
- Object to or restrict certain uses
- Withdraw consent at any time
- Lodge a complaint with your local regulator
To request any of the above, email us at hello@ebandflo.com.
REGULATORS
- Australia: Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
- EU/UK users (if applicable): You may also contact your local data protection authority
SECURITY
We use a combination of technical and organisational measures to protect your data, including:
- Encrypted website connections (HTTPS)
- Two-factor authentication for accounts
- Secure hosting and access controls
No system is 100% secure, but we do our best to protect your information. If a breach occurs that affects your data, we will notify you and the relevant authority where legally required.
COOKIES AND TRACKING
Cookies are small text files stored in your browser that help us remember your preferences and understand how you interact with our Site.
We use:
- Essential cookies to make the Site function properly
- Analytics cookies to improve performance and measure traffic
- Marketing cookies (only with consent) to track engagement with campaigns
You can manage or disable cookies in your browser settings. Where required, we will request your explicit consent before setting non-essential cookies.
If you use our Site with cookies disabled, some features may not work as intended.
TERMS OF USE
By using our Site and Services, you agree to act lawfully and respectfully. You may not reproduce, resell, distribute or exploit any content, branding, or downloadable materials for commercial use without written permission.
All content on this website remains the intellectual property of Eb and Flo Digital Studio or our partners.
THIRD-PARTY LINKS
Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted here. If changes are significant, we will notify you directly via email or on our homepage.
Last updated: 28 December 2026