/Policies

Our Policies

Policies, privacy and service terms that apply when you use our website or work with us

Eb and Flo Digital Studio (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.

This policy applies to https://ebandflo.com and any services that link to it (together, the “Site” and “Services”).

By using our Site or Services you agree to this Privacy Policy.

We are an Australian company, and this policy complies with both the Australian Privacy Act 1988 (Cth) and global standards including the EU GDPR where relevant.

WHO WE ARE AND HOW TO CONTACT US

Controller: Eb and Flo Digital Studio

Email: hello@ebandflo.com

Eb and Flo Digital Studio is a digital design and marketing studio providing services including but not limited to:

Website design and development
Branding and visual identity
Digital marketing and strategy
Social media and content support
SEO, analytics, and optimisation
Digital products, templates, and resources

WHAT WE COLLECT

PERSONAL INFORMATION YOU PROVIDE

We may collect:

Your name, email, phone number, and organisation
Details you submit through forms or purchases
Preferences, feedback or responses to emails

INFORMATION COLLECTED AUTOMATICALLY

When you visit our Site, we may automatically collect:

IP address, browser type, device info
Pages visited, links clicked, date/time of access
Referring site or URL

We use cookies and similar technologies to collect this information and enhance your experience.

You can control or disable cookies via your browser settings. Non-essential cookies are only used with consent, where required by law.

CHILDREN’S PRIVACY

Our Site is not intended for children. We do not knowingly collect data from children under 16 in the EU/UK, or under 13 in Australia or elsewhere. If you believe we’ve collected such data, please contact us and we will delete it.

WHY WE USE YOUR INFORMATION

We only process personal data where we have a valid reason, including:

To deliver services or respond to enquiries
To operate and improve our Site
To send relevant updates and marketing with consent
To comply with legal obligations
To protect our rights and users’ safety

Where required, we will ask for your consent to use your data (e.g. for email marketing or analytics cookies).

MARKETING

If you opt in to receive updates, we may send you emails about services, blogs, resources or offers.

You can unsubscribe at any time by clicking the link in our emails or contacting us at hello@ebandflo.com.

We may still send essential service emails, such as order confirmations or policy updates.

DIGITAL PRODUCTS AND DOWNLOADS

If you purchase or access our digital products (e.g. guides, templates, ebooks), we collect only the information needed to fulfil the transaction and provide support.

You are granted a non-exclusive, non-transferable licence to use any paid or free downloads for your personal use only. Redistribution or resale is not permitted without written permission.

We do not sell your information and will only share it with trusted services that help us deliver those products.

HOW WE SHARE INFORMATION

We do not sell or rent personal data.

We may share it with:

Service providers (e.g. email delivery, payment processors, hosting)
Professional advisers (e.g. accountants, legal)
Authorities or regulators, where legally required
Another business, if we restructure or sell

Any partners who process data on our behalf are required to follow this Privacy Policy and relevant privacy laws.

INTERNATIONAL DATA TRANSFERS

We use providers (such as email or hosting services) that may store or process data outside Australia. Where this occurs, we take steps to ensure your data is protected, such as contractual safeguards or using providers in countries with strong privacy protections (e.g. the EU, UK).

DATA RETENTION

We retain data only as long as necessary:

Enquiry records: up to 24 months
Order history: 7 years (for tax purposes)
Marketing data: until you unsubscribe or request deletion

We may retain information longer if required by law or to resolve disputes.

YOUR RIGHTS

Depending on your location, you may have rights to:

Access your personal information
Correct or update your information
Request deletion
Object to or restrict certain uses
Withdraw consent at any time
Lodge a complaint with your local regulator

To request any of the above, email us at hello@ebandflo.com.

REGULATORS

Australia: Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
EU/UK users (if applicable): You may also contact your local data protection authority

LIMITATION OF LIABILITY

To the extent permitted by law, our liability is limited to the total fees paid for the relevant service.

SECURITY

We take reasonable and industry standard steps to secure systems and client data. However, no digital platform is completely immune from risk. Clients acknowledge and accept inherent risks associated with online services.

We use a combination of technical and organisational measures to protect your data, including:

Encrypted website connections (HTTPS)
Two-factor authentication for accounts
Secure hosting and access controls

COOKIES AND TRACKING

Cookies are small text files stored in your browser that help us remember your preferences and understand how you interact with our Site.

We use:

Essential cookies to make the Site function properly
Analytics cookies to improve performance and measure traffic
Marketing cookies (only with consent) to track engagement with campaigns

You can manage or disable cookies in your browser settings. Where required, we will request your explicit consent before setting non-essential cookies.

If you use our Site with cookies disabled, some features may not work as intended.

TERMS OF USE

By using our Site and Services, you agree to act lawfully and respectfully. You may not reproduce, resell, distribute or exploit any content, branding, or downloadable materials for commercial use without written permission.

All content on this website remains the intellectual property of Eb and Flo Digital Studio or our partners.

THIRD-PARTY LINKS

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before sharing your information.

SERVICES AND PROJECT TERMS

Scope of work

All services are provided based on the agreed scope outlined in a proposal, contract, email agreement, or invoice.

Anything not explicitly included is considered out of scope and may require a separate quote.

Collaboration and communication

Our process is collaborative. Successful outcomes rely on clear and timely communication.

By engaging us, you agree to:

Provide feedback, content, and approvals within reasonable timeframes
Participate in the process and decision making
Communicate changes, delays, or concerns promptly
We do not guarantee rankings, traffic, conversions, revenue growth or specific performance outcomes.
Marketing and SEO results depend on many external factors beyond our control.

If a client becomes unresponsive or abandons a project for an extended period, we reserve the right to pause or close the project.

Clients are responsible for:

Providing correct access credentials
Ensuring they have legal rights to use any content, images or materials supplied to us

Project pauses and abandonment

Delays in feedback, content or approvals may result in adjusted delivery dates.

If communication ceases for 30 days or more without notice:
The project may be paused
Timelines may be extended
Restart fees or revised quotes may apply

After extended inactivity, previously agreed pricing or timelines may no longer be valid.

We are not liable for delays caused by events outside our reasonable control, including but not limited to illness, internet outages, government restrictions, platform outages or natural events.

Revisions and approvals

Any additional requests outside the agreed scope may be quoted separately and may affect timelines.

Revisions are limited to what is outlined in the agreed scope.
Approval at any stage indicates acceptance of work delivered to that point.
Late stage changes may require additional fees.

Third Party Tools and Integrations

We are not responsible for changes, outages, pricing adjustments, policy changes, or discontinued features by third party platforms used in your project.

Website hosting and security

We implement industry standard security practices at the time of development. However:

Ongoing security, plugin updates, hosting maintenance and backups are the responsibility of the website owner unless a maintenance agreement is in place.
We are not liable for third party breaches, hosting outages, plugin vulnerabilities, or hacking once a site has been handed over, unless covered by an active support agreement.
Clients are responsible for maintaining secure passwords and access credentials.

Usage of work & Intellectual Property

We may display completed work in our portfolio unless agreed otherwise.
Third party assets such as fonts, stock imagery or plugins remain subject to their original licenses.

Payments and fees

Invoices must be paid within the timeframe stated
Work may pause if payments are overdue
Deposits are non refundable unless stated otherwise
Payment plans are offered at our discretion
Ownership or handover of final deliverables may be withheld until full payment is received.

Client cancellation

Either party may terminate a project in writing. If the client cancels:

All completed work to date is payable.
Deposits remain non refundable.
Work completed but unpaid will be invoiced immediately.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted here. If changes are significant, we will notify you directly via email or on our homepage.

Last updated: 25 February 2026